Fault report / RMA

Before filling in the form, check that the product has the latest software. You can do it by visiting MT Keys. If there is a necessary update, it flashes by the cloud at the top right of the program window. If it doesn’t have the latest version, follow these steps.

Fill out the form if the error persists.

*Mandatory field

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Name *

Company

Delivery address (No P.O. Box) *

ZIP code *

City *

Country *

Phone number *

Email adress *

What product are you reporting? *Select product.AlphaLitePrimeAdvance 2.0Advance 2.0+DeltaTypeType MiniNumPadArmsteun Split TB217Armsteun Asymmetrisch TB215Armsteun Symmetrisch TB216

Serial number of the product (MTV xx xxxxxx) *

Cause of error *Select issue.1. Pointer movement does not correspond to mouse movement2. Control pad/bar is mechanically stuck or can't be moved properly.3. Click-function on Control pad or Control bar is defect4. Other button defect5. No contact with computer6. LED flashes red/green7. LED flashes in other color (please specify in comment)8. Cable does not connect properly9. Other(please specify in comment)

Select the description that best suits your issue.

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